Mybookie Ag Live Chat
There are many ways to get in touch with our customer service representatives. You can contact MyBookie by filling out the form above or if you’d like to use a quicker solution, you can always contact our live support chat.
- Click on MyBookie Contact Us form. From there, choose the topic for your reason to contact us, fill in your registered email on file and include your message. You may also contact us via chat.
- The site does not help when you don’t get paid on live casino. Has happened twice in two weeks. Took over a week to get the 60 dollars that was owed to me, now has happened again with 30 dollars and no, I am not broke and have money in my account. Just said, all they tell you is to live chat with them and all they say is that it is escalated.
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For those of you who weren’t around to know what the online gaming industry looked like in the early 2000s, the easiest way to describe it was like being in the Wild West. I was living in Costa Rica at the time, and seeing the guys who were running the largest sportsbooks and casinos was like looking at the mob – a bunch of larger than life characters with more street acumen than business sense.
One company that realized the potential of the space was Bet on Sports, and they were the flag-bearers for the North American online gaming industry. At least they were until they started getting arrested and had their site shut down.
Why am I bringing that up? Because rising from the ashes of Bet on Sports came several new operations, one of which I am reviewing today – MyBookie.ag
About MyBookie.ag
As I mentioned, the owners of MyBooke.ag have ties to the old Bet on Sports brand. This is a good thing; even though that company did have a reputation for closing accounts of players who won too much, they were also the pioneers in many forms of the business. MyBookie.ag has been in business since 2014.
The company is based in Costa Rica, but rather than just get one of the bogus Costa Rica “gaming” license like so many of their competitors, the company has chosen to get theirs from Curacao. IS that any better, you may ask? Well, I say marginally – at least they had to be somewhat transparent when they went through the due diligence process. I wouldn’t count on the regulatory board being much help to you if you have a dispute with MyBookie.ag though.
Who Can Play at MyBookie.ag?
Well, I could list the countries that are restricted from play at this site, but it will be much easier to let you know who is allowed to play here. Without going into too many details, this site is clearly designed to be open to bettors from Canada, the United States, and the United Kingdom. There are a few other small countries not on the restricted list, but given this is primarily a site focused on American Sports, those countries are the primary targets.
Software Suppliers
The company has different software suppliers for different parts of their business. For their sportsbook, they use the software from Digital Gaming Solutions, a smaller Costa Rica-based company. This software runs many of the sportsbooks that are also based in Costa Rica, and also featured a very limited number of casino games to complement the sportsbook platform.
To enhance their casino offering, MyBookie.ag has selected Betsoft for digital casino games and Vivo Gaming for their Live Dealer games. Both companies offer excellent software which, most importantly, will allow players from the U.S.
The casino games are available in browser-based Instant Play format, with the games also being modified and formatted for play on mobile devices.
The Good Stuff
Multi-channel platform
Look, I will be honest here: most of the sites I review are just online casinos, so it is great to come across a site that offers more than just casino games, especially one that is U.S. facing. Once I make a deposit, I want to be able to use it for playing Blackjack and for betting on my favorite hockey team if I want, and having one central account for both is one reason I love MyBookie.ag.
Jackpots
Here’s the thing about online casino progressive jackpots: many times you will see a huge number, which usually means the jackpot never hits. At MyBookie.ag, they do have a few Jackpot games with more modest totals; this shows me that they must be hitting more often, and let’s be realistic here: isn’t that why we play them in the first place?
The Bad Stuff
Having your account closed
So, I mentioned earlier how Bet on Sports used to close the accounts of players they deemed to be “professionals” – basically players that won too much. That trend has continued over to MyBookie.ag; look at what is written right on their homepage:
“MyBookie.ag is a world class online sportsbook that caters specifically to recreational gamblers. We do not accept wagers from professional bettors, sharp side movers, syndicate or propositional players. MYB reserves the right to deny action or payments at any time. If any of these activities occur, then all plays will be void, and the original funds will be sent back to the player. MyBookie.ag works hard to provide our players with the largest offering of products available in the industry. It is our goal is to give our customers a safe place online to bet with the absolute best service possible.”
I am surprised the company doesn’t just take the Bodog model into consideration – having two sets of lines, one for professionals and one for recreational players. At any rate, this is only going to be a problem if you start crushing the sportsbook.
Legacy payment Issues
Before Bet on Sports was shut down, they had been in some money trouble, often having players complaining to online forums. They claim to have paid all their players, and there don’t seem to be any recent complaints against MyBookie.ag, but I always have my eye open for any similar behavior when there is a connection to a site with issues in the past.
Sportsbook
If you are recreational sports bettor, then MyBookie.ag is the place for you. The site has excellent navigation, so it is very simple to find the sports and events you are looking to place a bet on. They also have some featured games on their main sportsbook page – these are likely the most popular bets they offer at any given time.
Remembering that this is a brand focused on the North American betting market, it isn’t shocking to see the list of sports trending towards those markets. Here is a snapshot of what you can bet on at MyBookie.ag:
- NFL
- NBA
- NHL
- Boxing
- MMA
- Soccer
- MLB
- Tennis
- Golf
- Motor Sports
- Horse Racing
- Entertainment
- NCAA Football
- International Baseball
- Wrestling
- E-Sports
It’s nice to see eSports represented on this list. With the growing popularity of those events and the amount of people betting on them increasing each month, companies like MyBookie.ag have to stay relevant by offering odds on the big tournaments.
Casino Game Selection
Slots
Betsoft is known for their slots games; their 3D graphics are high-quality and are usually the most popular with any casino that offers them in their lobby. There are over 100 titles available to try in the lobby at MyBookie.ag; this is an impressive number for a site that is more sports-focused. Look at the titles they offer and see if there are any you recognize:
- 2 Million B.C.
- 4 Seasons
- 7th Heaven
- Abandoned Park
- A Christmas Carol
- After Night Falls
- Alkemor’s Tower
- Ancient China
- A Night in Paris
- Arrival
- Atlantis
- At the Copa
- At the Movies
- Aztec Treasures
- C. Bonus
- Barbary Coast
- Bikini Beach! 20 Lines
- Birds!
- Black Gold
- Boomanji
- Bucaneiros Max
- Captain Cash
- Cash Detective
- Charms & Clovers
- Club Spin
- Fa-Fa Twins
- Frankenslot’s Monster
- Fruit Loot
- Fruit Zen
- Genie’s Fortune
- Gladiator
- Gold Diggers
- Gold Vault
- Good Girl Bad Girl
- GREAT 88
- Greedy Goblins
- Gypsy Rose
- Heist
- High Noon Saloon
- Hollywood Reels
- Jackpot Jamba
- Kawaii Kitty
- King Arthur’s Riches
- Kung Fu Cash
- Lost
- Lucky 7
- Madder Scientist
- Mad Scientist
- Mamma Mia!
- Mega Gems
- Money Machine
- More Gold Diggin’
- Vegas
- Ned and his Friends
- Paco and the Popping Peppers
- Pinocchio
- Progressive Diamond Jackpot
- Puppy Love
- Reels of Rome
- Rockstar
- Rook’s Revenge
- Royal Reels
- Slot Monsters
- Slots Angels: Born to Spin
- Space Gems
- SugarPop!
- Sushi Bar
- The Exterminator
- The Ghouls
- The Glam Life
- The SlotFather
- The SlotFather Part II
- The Tipsy Tourist
- The True Sheriff
- Toy Box
- Transylmania
- Treasure of the Nile
- Twisted Fairytales
- Under the Bed
- Under the Sea
- Vegas Slot II
- Vegas Slot III
- Viking Age
Table Games
The natural fit for sports gamblers in a casino are Table Games; these games usually involve a little strategy, so a player thinks they can change the odds in their favor with their style of play. We all know that is very unlikely to be the case, but that is just fine for the operators! At MyBookie.ag, there are a couple dozen Table Games for you to try, including several Blackjack variants (those are my favorites). Here’s what you will find in their lobby:
- MYB Blackjack
- New Roulette
- Multi-Hand Blackjack
- American Blackjack
- Poker3 Heads Up Hold’em
- Craps
- Caribbean Poker
- Ride`em Poker
- European Blackjack
- American Roulette
- 21 Burn Blackjack
- Super 7 Blackjack
- Triple Edge Poker
- Pai Gow
- Pirate 21
- Red Dog
- Draw Hi-Lo
- Baccarat
- Oasis Poker
- VIP European Roulette
- VIP American Roulette
- European Roulette
- Pontoon
- Three Card Rummy
- Zoom Roulette
- Top Card Trumps
Video Poker
For me personally, when I am betting on sports, I am usually watching the games I am betting on, and to keep me distracted during breaks in play, I like to play video poker. Now here is a game that, if you find the right machine and pay table, you can actually swing the odds in your favor. I have often found myself lost in a session of video poker only to look up to locate the game I was betting on long over.
At MyBookie.ag, the list of video poker options is long, which is excellent for you. I recommend playing the Jacks or Better Single Hand version of the game; it has a very good pay table.
- Five Card Draw
- Deuces Wild
- Jacks or Better
- Joker Poker
- All American
- Bonus Poker
- Double Bonus
- Split way Royal
- Double Joker
- Bonus Deuces
- Tens or Better
- Deuces and Jokers
- Multi-hand Double Bonus
- Multi-hand Double Jackpot
- Mutli-hand Bonus Poker
- Multi-hand Joker Poker
- Multi-hand All American
- Multi-hand Jacks or Better
- Multi-hand Deuces Wild
Live Dealer Games
You don’t usually find Live Dealer games available for U.S. consumption; it is a rare treat to find them available at MyBookie.ag. The difference between these games and the standard digital versions is that the gameplay is much slower as there is a dealer you can see on your screen. These dealers, in a studio in Costa Rica, give the games a much more human feel to them, mirroring what you might find in your local land-based casino. MyBookie.ag offers the following games with Live Dealers:
- Blackjack
- Baccarat
- European Roulette
- Super 6
- American Roulette
Promotions
This site is all about giving you the best promotions designed to get you gambling for real money as often as possible. I want to focus on a couple of their casino promotions for the purposes of this review.
Casino Welcome Bonus
MyBookie.ag offers different Welcome Bonuses for casino and sports players. If you are a casino player, then you can take advantage of a 100% deposit bonus up to a maximum of $300. Now, in the terms and Conditions, you will see that this is really a slots and blackjack bonus; the company writes:
“Craps, Video Poker, Baccarat, Sic Bo, Pai Gow, and Roulette are all ineligible for meeting rollover requirements.
This promotion is not valid for Live Casino play.”
That’s fine for me as I am a Blackjack player; if you prefer a different Table Game, then this bonus likely doesn’t do much for you.
Triple Diamond 21
Continuing on the Blackjack theme, this promotion offers a $500 bounty if you are dealt a 21 which is comprised of 3 7s of Diamonds. The only qualification is that the bet you make has to be a minimum of $10 for the hand to count. To claim your prize, you need to email the casino and let them know; they will double-check the hand and then send you your winnings!
Banking
For a sportsbook taking action from the U.S., MyBookie.ag has a good selection of payment options to choose from. Sadly, there are no e-Wallet options, but that rings true for most U.S. facing casinos these days. When you are making a withdrawal request, make sure you take into account the fees – at MyBookie.ag they are not a set rate, fluctuating based on the amount you are asking for.
Deposit Options
- Visa
- MasterCard
- ACH
- Bank Wire
- Person2Person
- Bitcoin
- Phone
Withdrawal Options
- Wire Transfer
- Bitcoin
- ACH
VIP Program
Strangely, the link to the loyalty program at MyBookie.ag was not anywhere to be found quickly on their webpage; I had to go to the sitemap to find it. I presume this is just an oversight by the company; hopefully, it will be fixed soon, but here are the details of the program:
The Loyalty Program has 3 levels to it and is definitely sports betting-focused. In fact, I don’t see any way to earn Bookie Points while playing the casino games. Maybe I am missing something here? The company writes on their website that there are many ways to earn these points with the most common being betting on sports; maybe they do take casino play into consideration.
Here is how you can earn the Bookie Points in the sportsbook:
- Straight Bet – 1 point
- Parlays – 2 Points
- If Bets – 5 Points
- Reverse Bets – 5 Points
- Teaser Bets – 5 Points
So, it seems like that is how you accumulate the points, but what are the qualifications for each level? That is also hard to say. There doesn’t appear to be any information on the number of points you need to qualify for each level, but here is a description of what each level receives:
MVP
Everyone starts in this level after signing up. Players in this tier will receive a Free Withdrawal every 4 months and a Birthday Special Gift. You’ll also be able to buy merchandise, Free Payouts, Frequent Flyer Bonus Miles, Gift Cards, Game Seats and you’ll be able to buy Cash Back with BookiePoints. (Check chart for pricing details)
VIP
Players in this tier will receive a Free Withdrawal every 3 months and a Birthday Special Gift. You’ll also be able to buy merchandise, Free Payouts, Frequent Flyer Bonus Miles, Gift Cards, Game Seats and you’ll be able to buy Cash Back with BookiePoints. (Check chart for pricing details)
Platinum
Players in this tier will receive a Free Withdrawal every 2 months and a Birthday Special Gift. You’ll also be able to buy merchandise, Free Payouts, Frequent Flyer Bonus Miles, Gift Cards, Game Seats and you’ll be able to buy Cash Back with BookiePoints. (Check chart for pricing details). Besides all the aforementioned perks, this player will receive additional complementary benefits such as EXCLUSIVE BONUSES, 24/7 Platinum Customer Service with a special Toll Free Number, and Much More.
It certainly isn’t much to work with, but at the very least they do have a program in place, and when you earn enough points you can use them to redeem for some cool stuff in their Loyalty store. From free bets to electronics, there is something for everyone in there!
Customer Service
MyBookie.ag has definitely adopted the most modern ways of communication with their players. Of course, they have a web form that you can fill out and submit, as well as an email address, but even the company themselves suggests you use a more real-time option. They have several toll free telephone numbers, along with a Live Chat function that sits in the bottom left corner of every web page. You can also contact the company via social media through Facebook, Twitter, and Google+ (does anyone still use Google+??).
Would I Play at MyBookie.ag?
I think if you can look past their rough past, and see that this site has to offer, then you will enjoy playing at MyBookie.ag. They have an excellent sportsbook, built for recreational players, and offer an adequate casino as well.
It isn’t the best casino I have come across, but the one-account system and ease of switching between betting on sports and casino games outweighs the type of offering. Basically, these guys are set up to take North American gamblers, which is getting rarer these days. So, I would say give MyBookie.ag a try and let us know what you think!
This review was made by: LegitGamblingSites.com Rating: 4.2 out of 5
Learn about betting on Live events here.
Live Betting Rules
Mybookie Betting Help
- Markets include overtime unless otherwise stated.
- MyBookie has discretion on which lines it offers. We are unable to guarantee to have a line available at any point in a game. You must place all live-betting wagers online. MyBookie offers live in-play lines for televised games on selected sports.
- Although MyBookie makes every effort to display all live, in-play information correctly, use information (such as the score of the game) as a guide. MyBookie assumes no liability in the event that any information is incorrect.
- Any bets placed on live events are automatically delayed for security purposes, and to allow bookmakers to closely monitor odds in order to avoid past-post due to broadcast transmission delays.
- Players may experience a maximum delay of 15 seconds (plus any additional network delays) depending on the sport and venue. Please be aware that transmissions described as “live” by some broadcasters may actually be delayed.
- The extent of any delay may vary between customers, depending on the network set-up on which you are receiving data.
- If MyBookie determines that you placed a bet after the outcome of an event, or after the selected participant or team has gained a material advantage (e.g. a score), MyBookie will cancel your open and settled bets in question.
- When there’s an obvious error in MyBookie’s lines, MyBookie will cancel all bets with that error.
- MyBookie reserves the right to void any wagers in the event that the format of a match differs from our displayed information.
- MyBookie makes every effort to grade bets as soon as the outcome of a market becomes available. Please keep in mind that MyBookie’s system needs to obtain the official result in order to settle pending wagers; this process could take a few minutes.
- MyBookie reserves the right to delay settling or grading wagers if their outcome can’t be officially verified. If MyBookie incorrectly settles a market, it reserves the right to correct the market at any time. If a match is not finished or played (e.g. disqualification, interruption, withdrawal, etc.), MyBookie will void all undecided markets.
- Please refer to our betting rules for information on how we settle specific markets.
- Depending on the sport, odds may change drastically from one moment to the next. If you turn on the option to “auto-accept changes,” MyBookie will accept your bet at the current market odds without any warning or option to cancel the bet. Please be aware that MyBookie cannot cancel live-betting wagers, and you are responsible for enabling and disabling this option at your discretion.
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